How Nivotra Private Limited handles refunds and cancellations.

1. General policy

All service engagements are governed by a formal agreement or quotation accepted by the client. Refunds are considered on a case-by-case basis and are subject to the terms outlined in that agreement. This policy provides general guidance where no specific contractual terms apply.

2. Project deposits

Deposits paid to initiate a project are generally non-refundable once work has commenced. Deposits cover initial planning, scoping, and resource allocation activities that cannot be recovered once undertaken.

3. Milestone-based payments

Payments made against completed milestones are non-refundable. If a project is cancelled after a milestone has been delivered and accepted, the corresponding payment is retained in full.

If a milestone payment has been made but the milestone has not yet been delivered, a partial refund may be considered based on the proportion of work completed at the time of cancellation.

4. Cancellation by the client

If a client chooses to cancel a project after work has begun, they are liable for the cost of work completed up to the cancellation date. Any overpayment beyond the value of completed work will be refunded within a reasonable timeframe.

5. Cancellation by us

In the unlikely event that we are unable to complete a project due to circumstances on our end, a fair refund will be issued for any work paid for but not delivered.

6. Disputes

If you believe a refund is warranted and it has not been offered, please contact us directly to discuss the matter. We aim to resolve disputes fairly and promptly through direct communication before any formal process is initiated.

7. Contact us

For refund-related questions or requests, please email info@nivotra.com.